Return policy
When paying by cards, a refund in cash is not allowed. The order of return is regulated by the rules of international payment systems. The procedure for the return of goods is regulated by Article 26.1 of the Federal Law “On Protection of Consumer Rights”.
- The consumer has the right to refuse the goods at any time prior to its transfer, and after the transfer of the goods – within seven days
- Return of good quality goods is possible in the case if its presentation, consumer properties, as well as a document confirming the fact and terms of purchase of the specified goods are preserved
- The consumer has no right to refuse the goods of proper quality, having individual-specific properties, if the said goods can only be used by the person acquiring it;
- If the consumer refuses the goods, the seller must refund to him the amount of money paid by the consumer under the contract, with the exception of the seller’s costs for the delivery of the returned goods from the consumer, no later than ten days after the consumer submits the relevant demand
In order to return funds to the bank card, it is necessary to fill in the “Application for Return of Funds”, which is sent on demand by the company to the e-mail address and send it along with a copy of the passport at info@deluxe-a.comRefunds will be made to the bank card within 21 (twenty one) business days from the date of receipt of the “Application for Return of Funds” by the Company. In order to return funds for transactions made with errors, it is necessary to apply with a written application and an attachment copies of the passport and checks / receipts confirming the erroneous cancellation.
This application should be sent to info@deluxe-a.com . The refund amount will be equal to the purchase amount. The term for consideration of the Application and the return of funds shall begin to be calculated from the moment of receipt by the Company of the Application and is calculated in working days without taking into account holidays / days off.